AlphaStaffHCM is seeking a Strategic Account Executive to drive strategic account management for their assigned book of clients. This role serves as the primary point of contact for key accounts, driving alignment of HCM strategy, enterprise growth initiatives, and business expansion efforts. This role demands a hands-on, focused approach, working directly with clients to address complex business and operational challenges, co-creating solutions with internal and external stakeholders, and demonstrating leadership through proactive ownership of each client relationship to drive measurable outcomes.

Salary range: 100K-120K

Responsibilities:

Client Solution Responsibilities

• Serve as the strategic point of contact for Top 50/assigned accounts, building strong relationships with executive stakeholders and high‑level decision-makers.
• Own relationship with the client’s senior and executive leadership- owning ongoing meeting cadence.
• Manage HCM strategy development, ensuring solutions support and workforce planning.
• Work side‑by‑side with clients and internal SME teams to develop actionable strategies with measurable outcomes.
• Engage internal SME teams to deliver specialized HCM solutions, ensuring timely, accurate, and proactive responses, implementations, and outcomes.
• Track and document all open key client and internal action items through resolution, ensuring accountability and follow-through.
• Act as an escalation point to Top 75 clients to identify opportunities to optimize clients’ talent, services, workflows, and build credibility when delivering solutions and guidance.
• Translate key client needs and challenges into strategic project plans aligned to the client’s goals and priorities.
• Maintain key client roadmaps to track initiatives, milestones, and outcomes.
• Help identify key attrition indicators and minimize retention risks
• Responsible for documenting client interactions by preparing detailed recaps and key takeaways and following up with clients and internal stakeholders as needed.
• Identify and communicate client trends, risks, hot topics, and opportunities with SLT/ELT.
• Provide strategic guidance, including Payroll, Benefits, Tax, WC, Compliance, Unemployment, and other foundational areas relevant to the book of business.
• Proactively identify client/internal gaps or risks before they become actual issues.
• Engage in business reviews and own post-meeting tracking progress against business and people goals.
• Recognize and pursue upselling opportunities for all products by aligning solutions to client needs.
• Facilitate regular executive‑level interactions to evaluate HCM initiatives, address challenges, and refine strategic approaches.

Success Metrics

• Client satisfaction & retention, driven by hands-on involvement and proactive solutioning.
• Impact of rescoping efforts aligning services with clients' evolving business priorities.
• Revenue generation by solutioning through HCM services.
• Demonstrated account ownership, ensuring seamless execution and measurable HR impact.
• Proactive executive engagement to build strong relationships and drive long-term success.

Qualifications:

Education & Experience

• Bachelor's degree in business, Human Resources, or related field; MBA preferred.
• 7+ years of experience in strategic account management, client relationship management, or HCM services.
• Strong knowledge of operations, HR, Payroll, Benefits, and Compliance within a PEO or HCM environment.

Skills & Competencies

• Proven ability to influence executive stakeholders and drive strategic initiatives.
• Client relationship building with key stakeholders and executives
• Exceptional communication, presentation, and interpersonal skills.
• Ability to manage multiple priorities, meet deadlines, and achieve results.
• Vast knowledge of technology programs, tools, and basic key functionalities 
• Strong expertise in key HR areas—such as training and development, compensation, and performance management—is required to support business performance.

Work Environment

This position is primarily office-based, with work performed on a computer in either a corporate office or a remote home office setting. The role may require using telephones, participating in virtual or in-person meetings, attending company events, and completing training sessions. The environment is designed to be accessible and inclusive, and reasonable accommodations will be provided as needed to support individuals with disabilities.

What We Offer

We are proud to provide a comprehensive and competitive total rewards package designed to support your health, financial security, and overall, well‑being. Highlights include:

Competitive Compensation

• Salary package aligned with experience and market standards.

Robust Benefits Package

• Medical Insurance: More than 80% employer‑covered for employees and approximately 56–66% employer‑covered for dependents (varies by United Healthcare plan).
• Dental & Vision Coverage
• Long‑Term Disability: 100% employer‑paid
• Supplemental Insurance Options
• HSA & FSA Eligibility:
• Includes a $1,000 employer HSA contribution for eligible plans
• Pet Insurance
• Legal Discount Plan
• And more

Retirement Benefits

• 401(k) plan with company contribution

Wellness & Work-Life Support

Your holistic well‑being matters to us. We offer:

• A year‑round wellness event calendar
• Wellness challenges
• Employee Assistance Program (EAP) for confidential support
• Employee discount program
• A culture that encourages balance and personal wellness

Paid Time Off

• Generous PTO
• Paid holidays
• Floating holiday
• Volunteer time off, empowering you to give back

Company Overview:

Since 1997, AlphaStaffHCM has delivered HR outsourcing solutions to thousands of small and medium-sized businesses across the country, as well as some large organizations. AlphaStaffHCM is majority-owned by its management team, giving it the freedom to invest in its employees and client relationships to drive long-term value. With a dynamic, adaptable approach, we continually find the best solutions to meet our clients’ needs. We help our clients improve talent management, compliance, employee benefits, and HR technology by creating tailored solutions. Our experienced leadership team comprises thought leaders in the human capital management and insurance sectors. We are constantly looking for “athletes” – driven and passionate individuals, to join our dynamic team. Our company culture emphasizes diversity and a collaborative environment where everyone’s opinion is valued. As a team, we have one mission: to create Raving Fans with every interaction as we help our clients solve day-to-day human capital challenges better, faster, and smarter.

Disclaimers:

AlphaStaff, Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws. AlphaStaff, Inc. also prohibits harassment of applicants or employees based on any of these protected categories.

To help ensure a safe, healthy, and productive work environment for our employees and others, to protect company property, and to ensure efficient operations, AlphaStaff, Inc. has adopted a policy of maintaining a workplace free of drugs and alcohol. Employees and applicants may be requested to submit to drug and alcohol testing in accordance with applicable law.

AlphaStaff, Inc. complies with the Family and Medical Leave Act (FMLA) and provides eligible employees with leave as required by law.

AlphaStaff, Inc. also adheres to the Employee Polygraph Protection Act (EPPA), which prohibits polygraph or lie detector testing of employees except where permitted by law.

This job posting is a corporate role within AlphaStaff’s internal team and is not associated with client-facing staffing services but is intended for hiring within our internal operations.

CCPA Notice can be found at: https://www.alphastaff.com/privacy-notice-to-california-job-applicants/